Opal Cloud Ltd, trading as Court House Farm (“OC Ltd”) – Terms and Conditions
For stays and venue hire at The Manor, Court House Farm and our Clevedon properties.
1. Contract
Opal Cloud Ltd (trading as Court House Farm) is the operating company for The Manor, Court House Farm, the Clevedon properties (Pink Sunset House) and all short stays and retreats that use these properties. A binding contract is formed between OC Ltd and the Client once a booking confirmation is issued and the required deposit is received. All bookings are subject to these Terms and Conditions.
2. Provisional bookings
Provisional bookings may be accepted subject to availability. OC Ltd will email a summary of the booking/event, which will be valid for 48 hours. No contract is formed at this stage, and either party may release the booking.
3. Booking confirmation
A booking is confirmed upon receipt of both a signed copy of these Terms and Conditions and the non-refundable deposit. Failure to meet this condition may result in the release of the booking.
4. Deposit
A non-refundable deposit is usually required to secure the booking. This prepayment is part of the total booking fee.
5. Cancellation by the Client
If you cancel or postpone, charges will apply based on the notice given:
- 3–6 months prior: 50%
- 6 weeks – 3 months prior: 75%
- Under 6 weeks: 100%
All cancellations must be submitted in writing. Refunds remain at the management’s discretion.
6. Cancellation by OC Ltd
OC Ltd reserves the right to cancel without liability if:
- the venue becomes unavailable (e.g. unforeseen circumstances or property sale);
- either party becomes insolvent or bankrupt;
- the event may damage OC Ltd’s reputation.
All monies paid will be refunded in the event of cancellation by OC Ltd.
7. Final payment
The final balance is usually due no later than three months prior to the event/stay. Late payment may result in cancellation. Payment can be made by bank transfer or PayPal (by request).
8. Compliance with licence conditions (especially weddings and retreats)
As set by North Somerset Council:
- No amplified outdoor music.
- Fireworks only with prior permission, and not after 10pm.
- External lighting by agreement only.
- Large events must end by 22:30 (Monday–Saturday) or 21:00 (Sundays and bank holidays).
- Weddings: music after 22:30 must be background level and indoors only.
- Hens, family groups and retreats: no outside noise in the garden after 21:00, please.
9. Arrival, departure & waste
Check-in from 4pm; check-out by 10am. Please:
- leave the property tidy and as it was found, with furniture back in its place;
- sort waste and recycling into plastic, paper/card, metal/glass and food waste;
- keep general (non-recyclable) waste to one black bag only;
- take any extra rubbish (e.g. from parties, hen weekends or honeymoons) to Valley Road Recycling Centre (BS20 8PW). Thank you.
A fee will be deducted from the deposit if waste is not sorted or is excessive.
10. Guest numbers
Do not exceed the maximum number of guests agreed without written approval.
11. External contractors
Only allowed with written permission. Contractors must provide risk assessments, insurance and waste licences.
12. Loss or damage
OC Ltd is not liable for any loss of or damage to guests’ property.
13. Consequential loss
OC Ltd accepts no liability for losses resulting from event cancellation or disruption.
14. Damage
The Client is responsible for any damage to the property, furnishings or surroundings. Repair and cleaning costs will be deducted from the damage deposit.
15. Advertising
Use of the property for advertising must be approved in advance.
16. Damage deposit (for stays or venue hire)
A refundable deposit, usually of £1,000–£2,000, is payable 7 days before the event. Deductions may be made for damage to decor, furnishings etc., extra cleaning or unpaid services. Refunds are processed within 5 working days of departure.
17. Care of property
The Client must leave the property in good condition.
18. Smoking
No smoking indoors. A £1,000 charge applies if this is breached, taken from the damage deposit. Smoking is only allowed in the designated outside area. Please dispose of cigarette ends responsibly.
19. Drains
Do not flush anything other than toilet paper. Blocked drains due to wipes or sanitary items will incur a charge.
20. Pets
Pets are allowed by permission only, in kitchens and downstairs areas, and not on the furniture, please. A fee per dog is chargeable, to be discussed with the owner.
21. Weddings – confetti
Only natural flower petals are allowed. No rice, paper or synthetic confetti.
22. Right of entry
OC Ltd staff may access the property for inspection or maintenance with reasonable notice.
23. Insurance
While not compulsory, we strongly recommend event or holiday cancellation insurance.
24. Termination
OC Ltd may terminate bookings and require immediate vacation of the property for serious breaches, including:
- breach of licence terms (see section 8);
- serious damage;
- illegal activity;
- abusive behaviour;
- excessive noise or complaints from neighbours or the authorities.
25. Equipment breakdown
In the event of a breakdown (e.g. hot water, internet), we aim to resolve it promptly.
26. Accessibility
While not officially adapted for disabled access, we are happy to accommodate less mobile guests as much as possible. Please be aware that The Manor and Court House Farm is a Grade II* listed property (see the final note below), so there are uneven surfaces and many characterful features to be mindful of.
27. Hot water
Water may be hotter than expected (due to safety standards). Test it before use, especially with children.
28. Health and safety hazards
- Hot tub: hot tub rules are displayed next to the hot tub. Please familiarise yourself with them and follow them at all times.
- Slippery surfaces: tiles, wood and other surfaces – use caution.
- Fire safety: follow the posted advice (see our welcome pack) and familiarise yourself with the fire exits.
- Woodburners/fires: use responsibly. Never leave unattended and always close down at night.
29. Governing law & jurisdiction
This agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
30. Force majeure
OC Ltd shall not be liable for any failure or delay in performance of its obligations under this agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, fire, flood, war, pandemics, government intervention or power failure.
31. Data protection
The Client agrees that OC Ltd may collect and use personal information for booking administration and communication in accordance with applicable UK data protection laws. Data will not be shared with third parties without consent, except where required by law. See our Privacy Policy.
Disclaimer & liability
OC Ltd accepts no legal liability for injury, death or damage.
Deposits and fees are non-refundable in the event of war or acts of God, but we will always try to reschedule. The Client indemnifies OC Ltd and its staff against any claims arising from these terms.
A final note from the owner
Just to sum up, Court House Farm is a Grade II* listed site (which means it is officially a national treasure), with buildings dating from the 1300s. Although it has been restored, it is generally not suitable for people with very limited mobility or sight.
It is a very old, mainly stone building, with restoration carried out to the requirements of English Heritage in order to preserve the integrity of the ancient buildings. As a result, floors and steps are of stone and timber, and at times are slightly uneven. Aids such as handrails are safe and sufficient but limited by the history of the building. The wonderful historic feel of the building may make some parts of it atmospherically slightly darker due to the old architecture. Although it is lit to building regulations standards, it is important that anyone using the building is always careful to use the well-placed light switches to put lighting on, keeps their hands free from carrying too much on steps or stairs so a handrail can be used, and does not presume there are any very modern intersections.
In conclusion, we welcome guests with open arms (even those who are less able) and want to reassure you that the property is entirely safe and has been signed off under modern building regulations. Guests will, however, need to make allowances for the ancient nature of the property and take a little more time to familiarise themselves with it, looking out for and taking care over uneven surfaces, steps and stairs, especially when consuming alcohol.
Definitions
- “OC Ltd” means Opal Cloud Ltd, trading as Court House Farm, the operating company of The Manor (and other names associated with it), Court House Farm and Gardens, Court Lodge and Pink Sunset House (the Clevedon properties), and the retreats, hire and stays in these properties.
- “Client” means the person or persons booking the property.
- “Property” refers to the let property (The Manor, Pink Sunset House, etc.).
- “Booking” refers to the agreement for short-term use of the Property.
- “Event” includes weddings, retreats and group stays.
- “Terms” refers to these Terms and Conditions.
Binding agreement
By making a booking, paying a deposit, ticking the website box or signing this document, the Client agrees to be bound by these Terms and Conditions in full.