Court House Farm Retreats: Booking Terms & Conditions
Operated by Opal Cloud Ltd (“OC Ltd”), trading as Court House Farm
These Terms & Conditions apply to all retreats operated by Opal Cloud Ltd (“OC Ltd”). Court House Farm, Portishead, is the primary venue and may be supported by additional accommodation at 18 Wellington Terrace, Clevedon, and Court Lodge, Portishead.
These terms apply to both residential guests and those attending via a Non-Residential (Day Guest) Pass. By paying your deposit, you confirm that you have read, understood and agreed to these Terms & Conditions.
1. Important historic property & safety notice
Court House Farm is a Grade II* listed historic property, restored in accordance with English Heritage requirements. It retains many original features that differ significantly from modern buildings, including:
- uneven stone and timber floors;
- low, irregular or worn steps and steep staircases;
- surfaces that may become slippery when wet;
- limited accessibility adaptations.
Guests must take particular care when moving around the property. The property may be unsuitable for individuals with restricted vision, impaired balance or mobility limitations unless accompanied at all times. For safety reasons, the property is not suitable for anyone whose judgement, coordination or vision is impaired by alcohol, medication or drugs. By booking, you acknowledge these risks and accept responsibility for your own safety.
2. Reservations & payments
A non-refundable deposit is required to secure your place.
Retreats require a minimum number of bookings to run.
Please do not book flights or non-refundable travel until you receive confirmation that the retreat is viable.
For Day Guests: the fixed fee for the 6-Day Studio Pass is for the full programme and cannot be pro-rated for partial attendance.
3. Cancellations & refunds
Deposits are strictly non-refundable.
If you cancel after paying the final balance, a refund is only possible if your place is filled by another guest. In that case, the final balance will be refunded, less the non-refundable deposit.
No refund will be issued due to personal circumstances, including (but not limited to) illness, travel disruption, changes in personal finances or insolvency.
If Opal Cloud Ltd cancels a retreat, guests with a current confirmed booking at the time of cancellation may choose either:
- a full refund (including their deposit); or
- to transfer their booking to another retreat within 12 months.
This cancellation policy does not reinstate or alter the rights of guests who have already cancelled their own booking before the retreat is cancelled by Opal Cloud Ltd. Once a guest has cancelled their booking, their refund entitlement is determined solely by the guest cancellation policy in force at the time of their cancellation, regardless of any subsequent cancellation of the retreat.
4. Travel & insurance
OC Ltd is not responsible for travel-related costs, delays or cancellations.
Comprehensive travel insurance is strongly recommended for all guests (including local day guests) to cover cancellation, illness or unforeseen circumstances.
5. Health, wellbeing & participation
Guests must inform OC Ltd of any medical, physical, mental health, mobility or dietary needs in advance of arrival.
Participation in all activities – including yoga, workshops and use of the hot tub – is entirely at your own risk.
6. Property use, behaviour & compliance
General use: check-in and check-out times follow the retreat itinerary. Guest numbers must not exceed capacity. No smoking is permitted inside any building.
Noise & licensing: North Somerset Council restrictions apply: no outdoor amplified music or fireworks after 10pm, and no outdoor noise after 9pm.
Alcohol & drugs: alcohol may be provided as part of the residential retreat. Guests must drink responsibly. Illegal drugs are strictly prohibited. OC Ltd may ask any impaired guest to leave an activity or the retreat without refund.
Damage: guests must respect the property and report damage immediately. Repair costs for historic features may be higher due to specialist requirements.
Termination: OC Ltd may terminate a booking immediately and without refund for behaviour that risks damage, breaches licence conditions, involves illegal drug use or disrupts the retreat experience for others.
7. Non-Residential ‘6-Day Studio Pass’ (Day Guest Policy)
7.1 Local eligibility: the 6-Day Studio Pass is a community-focused offer intended for residents of Portishead, Clevedon, Bristol and the immediate surrounding areas. OC Ltd reserves the right to request reasonable proof of identity and/or residency (e.g. driving licence or utility bill) prior to arrival in order to verify eligibility and for general security purposes. Identification documents will be processed in accordance with our Privacy Policy and retained only for as long as necessary for verification purposes.
7.2 Access hours: Day Pass holders have access to the venue during scheduled workshop hours only (typically 9:30am–5:00pm). Access to the site for breakfasts, evening meals or evening social hours is reserved strictly for residential guests.
7.3 Inclusions & exclusions: the pass includes tuition, studio space and chef-prepared lunches. It excludes breakfasts, evening meals, wine/alcohol service and overnight accommodation.
7.4 Parking: on-site parking is provided. Vehicles must be removed at the end of each daily session and may not be left on site overnight.
8. Media & photography
Photographs and video may be taken during the retreat for promotional purposes (website, social media, etc.). If you prefer not to appear, you must inform the organisers in writing before the retreat begins.
9. Liability & force majeure
Guests participate at their own risk. OC Ltd is not liable for accidents, injury or loss of property except where caused by the negligence or criminal act of OC Ltd.
OC Ltd is not liable for disruption caused by events beyond its control (force majeure), including fire, flood, natural disasters or government restrictions.
10. VAT
OC Ltd is VAT registered (VAT number: 506300244). Any balances paid after 29 November 2025 are subject to VAT at the prevailing rate.
11. Identity verification (all guests)
For safety and security purposes, OC Ltd may request photographic identification prior to arrival for both residential and non-residential guests.
Identification documents are processed solely for verification purposes and in accordance with our Privacy Policy. Access is restricted to authorised personnel only. Identification documents will not be retained longer than necessary and will be securely deleted following verification.
Acknowledgement
By paying your deposit, you confirm that:
- you have read, understood and agree to these Terms & Conditions;
- you acknowledge the specific risks associated with a historic Grade II* listed property;
- you accept responsibility for your own safety and behaviour;
- you acknowledge our Privacy Policy.